Aequra collects the information you provide in this form — including your name, contact details and the details of your feedback, compliment or complaint — so we can review your feedback, respond to you, and improve our care and services. If your feedback relates to a resident's care, we may also collect health information relevant to the matter.

You can submit feedback anonymously. If you do, we will still consider it, but we won't be able to contact you or provide an outcome.

We handle all personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and our Privacy & Confidentiality Policy. Your information is stored securely and is only accessed by authorised staff who need it to resolve your feedback. We do not sell or share your information for marketing.

We may disclose your information where you have consented, to others involved in a resident's care, or where required or authorised by law — including reporting to the Aged Care Quality and Safety Commission or other authorities.

You may request access to, or correction of, the personal information we hold about you, or raise a privacy concern, by contacting our Privacy Officer:

• Email: qualitycompliance@jesmondgroup.com.au
• Phone: 1300 537 663
• Post: Aequra Pty Ltd, Level 2, Suite 2, 9 George Street, North Strathfield NSW 2136

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or at oaic.gov.au, or the Aged Care Quality and Safety Commission on 1800 951 822 or at agedcarequality.gov.au.

Interpreter and National Relay Service support can be arranged on request.