Selecting yes means your identity will be known to our organisation but will only be shared with the relevant personnel handling your feedback or complaint. This may include the complaints officer, senior management, or other necessary staff involved in resolving the issue.

We will take all reasonable steps to protect your identity and will not disclose your details to others without your consent, unless required by law (e.g., in cases of serious risk or harm).

If you prefer to remain completely anonymous, please select the Anonymous option instead.

Most concerns are best resolved quickly and respectfully through the usual feedback and complaints process. If you select No, your concern will still be taken seriously and handled promptly by our team.

A whistleblowing disclosure under the Aged Care Act 2024 (Cth) is available if you have reasonable grounds to suspect a breach of the Act, such as denying residents their legal rights under the Act, falsifying care records or assessments or fraudulent use of government subsidies or aged care funding. Selecting Yes means your concern will be treated as a whistleblower disclosure under the Act. This is a more formal process that may take longer to resolve.

If you’re unsure or your concern doesn’t involve a suspected breach of the law, we recommend selecting No so we can address it quickly and respectfully through our feedback and complaints process.