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Estia Health
Feedback & Complaints
Share your feedback
Your experience matters to us. This form takes about 3 minutes to complete.
Step 1 of 6
What type of feedback are you sharing?
Choose the option that best describes your experience.
Praise
Share positive feedback about our service.
Suggestion
Help us improve with your ideas.
Complaint
Tell us about a problem or concern.
Step 2 of 6
What is your feedback about?
Step 3 of 6
Are you making this feedback on behalf of someone else?
No
Yes
👤 Enter details for this person
Would you like the service to contact this person directly?
Yes
No
No, remain anonymous
Step 4 of 6
Would you like to speak to someone about it?
Yes
No
No, remain anonymous
Step 5 of 6
Would you like this matter to remain confidential?
No
I am comfortable for this matter to be shared and managed through the standard feedback and complaints process (recommended for faster and more personal resolution).
Yes
I would prefer this matter to remain confidential. Please only share it with chosen staff, and make sure they handle it securely.
Step 6 of 6
Thank you! Your feedback has been recorded successfully.
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Privacy Statement

By submitting this enquiry, I understand and agree to Estia Health’s Data Collection Statement. For information about how Estia Health might use, store, or otherwise handle your personal information, how to access or correct your personal information or how to make a complaint, please refer to our Privacy Policy.

Remaining Anonymous

You can choose to submit your feedback without sharing your name or personal details. This allows you to speak freely and honestly, and your input will still be valued.

However, please keep in mind that without knowing who submitted the feedback, it's hard for us to ask questions or follow up. This can limit the opportunity for dialogue and improvement.

Whistleblower Disclosure

Any concern or allegation that indicates a serious or immediate threat to the safety, wellbeing, rights, or dignity of an individual, or to the integrity of the services that we provide. They can relate to clinical care, operational practices, financial matters, or staff conduct. These complaints are prioritised for immediate review due to their potential to cause significant harm or breach public trust. 

Examples of High Risk Complaints include, but are not limited to, allegations of:

  • abuse or neglect

  • unsafe care or serious medication errors causing harm

  • breach of duty of care resulting in hospitalisation or death

  • systemic issues affecting multiple individuals

  • breaches of privacy or confidentiality

  • physical or environmental hazards that pose a serious risk to the safety of residents, staff, or visitors.

  • fraud, corruption, or financial misconduct, such as falsifying records, misusing funds, or dishonest reporting

  • staff misconduct, including abuse of power, conflicts of interest, or unethical behaviour.

Confidentiality

If you select “Yes” your identity and personal information will be collected by Estia Health, and used for the primary purpose of managing and responding to your feedback or complaint. Your information may be disclosed to those within Estia Health involved in handling the matter, such as relevant senior managers or other authorised employees.

We will take all reasonable steps to protect your identity, and your personal information will not be used or disclosed for any other purpose without your consent, unless required or authorised by law  (for example, where there is a serious risk to health, safety, or wellbeing).

Providing your name can help us respond more effectively, especially if we need to follow up with you. However, if you prefer not to provide your name or any identifying information, please select the “Anonymous” option instead.

You can read more about how we collect, use, manage and protect your personal information in our Privacy Policy.